Other Policies
Warranty Policy
Last Updated: February 20, 2025
Warranty Coverage
- Some of our products come with a manufacturer’s warranty.
- The length and coverage vary by product.
What’s Covered?
- Defects in materials or workmanship
- Malfunctioning parts within the warranty period
What’s Not Covered?
- Normal wear and tear
- Misuse or accidental damage
- Modifications or repairs by unauthorized parties
How to Claim a Warranty
- Contact admin@outbackcollective.com with proof of purchase and details of the issue.
- We will provide instructions for replacement or repair.
Intellectual Property Policy
Last Updated: February 20, 2025
Ownership
All content on this website—including text, images, designs, and trademarks—is the property of OutBack Collective and is protected under copyright laws.
Restrictions
- You may not copy, distribute, or sell our content without permission.
- Unauthorized use of our brand name, logo, or product images is strictly prohibited.
Affiliate & Advertising Policy
Last Updated: February 20, 2025
Affiliate Links
- Some pages may contain affiliate links. If you purchase through these links, we may earn a commission at no extra cost to you.
Sponsored Content
- We may partner with third-party advertisers but only promote products we believe in.
Terms of Use for Reviews & Comments
Last Updated: February 20, 2025
Guidelines for User Reviews
- Reviews should be honest and relevant to the product.
- No offensive, false, or misleading information.
Moderation & Removal
We reserve the right to remove any review that violates our policies.
Disclaimer Policy
Last Updated: February 20, 2025
General Disclaimer
- The information on this website is for general informational purposes only.
- While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or content are error-free.
- We reserve the right to correct errors or update information at any time without prior notice.
Product Disclaimer
- All camping and outdoor gear should be used responsibly and as intended.
- We are not liable for injuries, accidents, or damages resulting from improper use of our products.
- Follow the manufacturer’s instructions and safety guidelines when using our gear.
External Links Disclaimer
- Our website may contain links to third-party websites.
- We do not endorse or guarantee the accuracy of information found on external sites.
- Visiting external links is at your own risk.
Limitation of Liability
- OutBack Collective is not responsible for any indirect, incidental, or consequential damages related to product use or website errors.
- By using this website, you agree to hold us harmless from any claims or liabilities.
Fair Use Policy
Last Updated: February 20, 2025
Acceptable Use
- Our website and content must be used lawfully.
- You may not:
- Copy, reproduce, or distribute content without permission.
- Use automated bots to scrape or harvest data.
- Engage in fraudulent or misleading activities.
Breach of Policy
- We reserve the right to suspend or terminate accounts that violate this policy.
Environmental & Sustainability Policy
Last Updated: February 20, 2025
Our Commitment
At OutBack Collective, we are committed to minimizing our environmental footprint by:
- Using eco-friendly packaging when possible.
- Partnering with sustainable manufacturers.
- Reducing waste in our supply chain.
Customer Responsibility
We encourage our customers to:
- Dispose of packaging responsibly.
- Choose reusable and sustainable products when possible.
- Follow product care instructions to extend the lifespan of purchased items.
Community & Ethical Sourcing Policy
Last Updated: February 20, 2025
Ethical Sourcing
We ensure that our suppliers:
- Do not use child labor or exploit workers.
- Provide fair wages and safe working conditions.
- Follow environmental protection standards.
Supporting Local Communities
We strive to:
- Source materials from responsible manufacturers.
- Support small businesses and ethical brands.
Payment & Billing Policy
Last Updated: February 20, 2025
Accepted Payment Methods
We accept:
- Credit/Debit Cards (Visa, Mastercard, AMEX)
- PayPal
- Apple Pay / Google Pay
- Other secure payment options as available
Secure Transactions
- All payments are processed via secure encryption.
- We do not store credit card details on our servers.
Fraud Prevention
- Orders flagged as high-risk may require identity verification before processing.
- We reserve the right to cancel fraudulent transactions.
Security Policy
Last Updated: February 20, 2025
Website Security
- Our website uses SSL encryption to protect your data.
- We continuously monitor for security threats.
Data Protection
- We comply with data protection regulations to safeguard personal information.
Reporting Security Issues
If you suspect a security issue, please contact us at admin@outbackcollective.com.
Social Media & Content Policy
Last Updated: February 20, 2025
User-Generated Content
By posting on our social media or website, you grant us permission to:
- Share your content for promotional purposes.
- Feature your reviews and images on our platforms.
Community Guidelines
- No hate speech, discrimination, or offensive language.
- Respectful discussions only.
- We reserve the right to remove harmful content.
Customer Support Policy
Last Updated: February 20, 2025
Contacting Support
- Our support team is available via email at admin@outbackcollective.com.
- Response time is typically 24-48 business hours.
Dispute Resolution
If you have a dispute regarding an order, contact us first, and we will work toward a resolution.
Compliance & Legal Policy
Last Updated: February 20, 2025
Compliance with Laws
We comply with:
- Consumer Protection Laws
- GDPR & Data Privacy Regulations
- Australian Consumer Law