Other Policies

Warranty Policy

Last Updated: February 20, 2025

Warranty Coverage

  • Some of our products come with a manufacturer’s warranty.
  • The length and coverage vary by product.

What’s Covered?

  • Defects in materials or workmanship
  • Malfunctioning parts within the warranty period

What’s Not Covered?

  • Normal wear and tear
  • Misuse or accidental damage
  • Modifications or repairs by unauthorized parties

How to Claim a Warranty

  • Contact admin@outbackcollective.com with proof of purchase and details of the issue.
  • We will provide instructions for replacement or repair.

Intellectual Property Policy

Last Updated: February 20, 2025

Ownership

All content on this website—including text, images, designs, and trademarks—is the property of OutBack Collective and is protected under copyright laws.

Restrictions

  • You may not copy, distribute, or sell our content without permission.
  • Unauthorized use of our brand name, logo, or product images is strictly prohibited.

Affiliate & Advertising Policy

Last Updated: February 20, 2025

Affiliate Links

  • Some pages may contain affiliate links. If you purchase through these links, we may earn a commission at no extra cost to you.

Sponsored Content

  • We may partner with third-party advertisers but only promote products we believe in.

Terms of Use for Reviews & Comments

Last Updated: February 20, 2025

Guidelines for User Reviews

  • Reviews should be honest and relevant to the product.
  • No offensive, false, or misleading information.

Moderation & Removal

We reserve the right to remove any review that violates our policies.

Disclaimer Policy

Last Updated: February 20, 2025

General Disclaimer

  • The information on this website is for general informational purposes only.
  • While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or content are error-free.
  • We reserve the right to correct errors or update information at any time without prior notice.

Product Disclaimer

  • All camping and outdoor gear should be used responsibly and as intended.
  • We are not liable for injuries, accidents, or damages resulting from improper use of our products.
  • Follow the manufacturer’s instructions and safety guidelines when using our gear.

External Links Disclaimer

  • Our website may contain links to third-party websites.
  • We do not endorse or guarantee the accuracy of information found on external sites.
  • Visiting external links is at your own risk.

Limitation of Liability

  • OutBack Collective is not responsible for any indirect, incidental, or consequential damages related to product use or website errors.
  • By using this website, you agree to hold us harmless from any claims or liabilities.

Fair Use Policy

Last Updated: February 20, 2025

Acceptable Use

  • Our website and content must be used lawfully.
  • You may not:
    • Copy, reproduce, or distribute content without permission.
    • Use automated bots to scrape or harvest data.
    • Engage in fraudulent or misleading activities.

Breach of Policy

  • We reserve the right to suspend or terminate accounts that violate this policy.

Environmental & Sustainability Policy

Last Updated: February 20, 2025

Our Commitment

At OutBack Collective, we are committed to minimizing our environmental footprint by:

  • Using eco-friendly packaging when possible.
  • Partnering with sustainable manufacturers.
  • Reducing waste in our supply chain.

Customer Responsibility

We encourage our customers to:

  • Dispose of packaging responsibly.
  • Choose reusable and sustainable products when possible.
  • Follow product care instructions to extend the lifespan of purchased items.

Community & Ethical Sourcing Policy

Last Updated: February 20, 2025

Ethical Sourcing

We ensure that our suppliers:

  • Do not use child labor or exploit workers.
  • Provide fair wages and safe working conditions.
  • Follow environmental protection standards.

Supporting Local Communities

We strive to:

  • Source materials from responsible manufacturers.
  • Support small businesses and ethical brands.

Payment & Billing Policy

Last Updated: February 20, 2025

Accepted Payment Methods

We accept:

  • Credit/Debit Cards (Visa, Mastercard, AMEX)
  • PayPal
  • Apple Pay / Google Pay
  • Other secure payment options as available

Secure Transactions

  • All payments are processed via secure encryption.
  • We do not store credit card details on our servers.

Fraud Prevention

  • Orders flagged as high-risk may require identity verification before processing.
  • We reserve the right to cancel fraudulent transactions.

Security Policy

Last Updated: February 20, 2025

Website Security

  • Our website uses SSL encryption to protect your data.
  • We continuously monitor for security threats.

Data Protection

  • We comply with data protection regulations to safeguard personal information.

Reporting Security Issues

If you suspect a security issue, please contact us at admin@outbackcollective.com.

Social Media & Content Policy

Last Updated: February 20, 2025

User-Generated Content

By posting on our social media or website, you grant us permission to:

  • Share your content for promotional purposes.
  • Feature your reviews and images on our platforms.

Community Guidelines

  • No hate speech, discrimination, or offensive language.
  • Respectful discussions only.
  • We reserve the right to remove harmful content.

Customer Support Policy

Last Updated: February 20, 2025

Contacting Support

Dispute Resolution

If you have a dispute regarding an order, contact us first, and we will work toward a resolution.

Compliance & Legal Policy

Last Updated: February 20, 2025

Compliance with Laws

We comply with:

  • Consumer Protection Laws
  • GDPR & Data Privacy Regulations
  • Australian Consumer Law